Delivery
**IMPORTANT UPDATE** DELIVERY LIABILITY
When customers independently choose to have their parcel left in a designated safe place or left with a neighbour, it is important to understand that this decision is made at their own risk and liability. Bronx Clothing, as well as our chosen courier partners, prioritise the secure delivery of your order. However, once a parcel is left as per the customer's specific instructions in their safe place or with a neighbour, the responsibility for the parcel's security shifts entirely to the customer. In such cases, neither Bronx nor our courier partners can be held liable for parcels that may go missing or are damaged post-delivery. We urge our customers to consider this carefully and select delivery options that they deem most secure and reliable for their specific circumstances. This policy ensures a clear understanding of responsibility and helps maintain a trustworthy and transparent process for all our deliveries.
We have a 99.9% delivery success rate and all orders are usually delivered within 2 working days, but if you haven't received your parcel within 5 working days you need to contact us so we can look in to it straight away. When your order leaves the store you receive email updates with tracking information and we advise keeping a check on these. DPD & DHL require us to inform them of any issues with delivery within a 14 day period, after this time we cannot make a claim.
DPD contact: 0121 275 4815
DHL contact: 0844 248 0844
Please contact us before placing your order if you are unsure on any of the delivery options:
Tel: 01482 221344
Email: customercare@bronxclothing.co.uk
UK DELIVERY
FREE EXPRESS DELIVERY* - ON ORDERS OVER £80
Available to all our UK mainland customers on orders over £80. Parcels will be shipped with either DHL Express or DPD Local Express depending on location, to be delivered within 2 working days on orders placed before 2.30 pm. (Monday - Friday) excluding bank holidays.
*Excludes Northern Ireland.
HULL SAME DAY DELIVERY - HULL ONLY (HU1 - HU10) - FREE
Free same day delivery is available to our Bronx customers in Hull. If this option is selected at the checkout, all orders placed before 2.30 pm that day will be delivered direct to you by our Bronx courier the very same day, subject to availability. This service is available Monday to Friday and excludes bank holidays. This service is free of charge and for customers in Hull only. Simply select 'Local Delivery' at the checkout.
Please make sure you are available to receive your parcel. Customers are also advised to ensure you have listed the correct telephone number at the checkout as our courier may telephone you in circumstances where the address is hard to find. If you are unavailable to receive your parcel at the time the courier arrives your order will be taken back to the store and a second delivery will be attempted the next working day.
CLICK & COLLECT IN-STORE - HULL ONLY
Click & Collect In-store is available to any customer wanting to make their purchase online and simply collect the item direct from our Hull Bronx store. Simply select 'Pick Up' on the delivery method page at the checkout. Customers are required to bring a copy of their email or bring their order reference with them along with a form of ID such as a bank card, driving licence or passport. All orders for click and collect will be ready and available the same day. You will receive an email once your order is ready to collect.
STANDARD DELIVERY - (2-5 WORKING DAYS) £4.95
Standard UK delivery (2-5 working days) is available at Bronx Clothing at a cost of £4.95 per order. Orders placed before 2.30 pm Monday to Friday will be processed for shipment the same day. Any orders received after 2.30 pm will be processed for shipment on the next working day. Orders are shipped using one of our couriers. We aim to deliver your order within 2/3 working days, but can on occasions take longer.
DPD NEXT WORKING DAY DELIVERY** (MONDAY - FRIDAY - 1 WORKING DAY) £5.95
- Parcels shipped with DPD Local
- Fully Traceable Service with a 1 hour delivery window
- Text & Email Confirmation, Including delivery options and local collection points
- Delivery the next working day when placed before 2.30 pm Monday to Friday. Orders received after 2.30 pm on a Thursday will be delivered on the Monday. (Excluding bank holidays)
Guaranteed UK next working day delivery (Monday - Friday) is available from Bronx Clothing and is dispatched via DHL Express Delivery. With this service items are delivered the next working day on orders placed before 2.30 pm Monday to Friday. Any orders received after 2.30 pm will be processed for shipment on the next working day. Any orders placed on a weekend whereby UK next day delivery has been selected and paid for will be shipped on the Monday for delivery on Tuesday. *Please be aware that if you request a parcel to be left in a safe place we will not accept any liability on missing parcels and you will need to contact the shipping company direct. **Remote areas can take up to 24 hours longer, a member of the team will contact you if this is the case.
Once your order is dispatched you will receive a DHL tracking number.
- Parcels shipped with DHL Express
- Fully Traceable Service
- Text & Email Confirmation, Including delivery options and local collection points
- Orders on trainers/shoes will be shipped in a box for extra protection
- Delivery the next working day when placed before 2.30 pm Monday to Friday. Orders received after 2.30 pm on a Thursday will be delivered on the Monday. (Excluding bank holidays)
DPD WEEKEND DELIVERY** (SATURDAY & SUNDAY) £10.00
We are now offering a weekend delivery through DPD, orders have to be placed before 2.00 pm on the Friday to receive this service. Excludes bank holidays.
Once your order is dispatched you will receive a DPD tracking number with multiple delivery options, including 'leave in a safe place'. *Please be aware that if you request a parcel to be left in a safe place we will not accept any liability on missing parcels and you will need to contact the shipping company direct. **This service is unavailable in the Channel Islands, Isle of Scilly, Scottish Islands, Scottish Highlands, Isle of Man and Northern Ireland.
Please be aware that once an order leaves the store we can't alter the delivery and any issues with your delivery must be reported to your chosen delivery courier straight away.
DPD contact: 0121 275 4815
DHL contact: 0844 248 0844
INTERNATIONAL DELIVERY OPTIONS - All ORDERS WILL BE SUBJECT TO CUSTOMS DUTIES & TAXES - WE ADVISE CHECKING THESE BEFORE PLACING AN ORDER.
EUROPE DELIVERY – 2-5 WORKING DAYS (VIA DHL EXPRESS) 5-10 WORKING DAYS (VIA DPD) - Prices vary depending on location, these will show in the checkout.
Bronx Clothing delivers across Europe. On some occasions extra postage will be required on larger or heavy items and in these cases a member of the Bronx customer service team will contact you to discuss this and charge any additional fees.
Standard delivery time across Europe is approximately 2-5 working days with DHL Express or 5-10 with DPD. Delivery to some locations may take longer and customs and import duties may be applicable. Orders placed before 2.30 pm Monday to Friday will be processed for shipment the same day. Any orders received after 2.30 pm will be processed for shipment the next available working day.
WORLDWIDE DELIVERY – 2-7 WORKING DAYS (VIA DHL EXPRESS) 8-12 WORKING DAYS (VIA DPD) - Prices vary depending on location, these will show in the checkout.
For our Bronx Clothing international customers Worldwide Delivery is available. We will deliver to any country not in the European Union. On some occasions extra postage charges may be applied to large or heavy packages. If this is the case a member of the Bronx Customer Services team will contact you to discuss this and any additional postage charges that may apply.
Standard delivery time for Worldwide shipping is approximately 2-7 working days depending on the location with DHL Express or 8-12 working days with DPD. Delivery to some locations may take longer and customs and import duties may be applicable. Orders placed before 2.30 pm Monday to Friday will be processed for shipment the same day. Any orders received after 2.30 pm will be processed for shipment the next working day.
*CUSTOMS & IMPORT DUTIES - Check before placing your order.
European & Worldwide Delivery: Any customs or import duties are the customers responsibility. Customs or import duties are levied once the package reaches it’s destination country. Additional charges for customs clearance must be borne by the recipient of the goods. Bronx Clothing has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information on this and any applicable charges.